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How 1b9 Handles Your Personal Data

At 1b9, your personal data belongs to you — we collect only what we need to keep your account running, your deposits moving through Touch 'n Go, GrabPay…

Data Anda DilindungiKawalan Penuh di Tangan AndaAkses Mudah ke Tetapan PrivasiSelaras Undang-Undang Malaysia
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1b9 How 1b9 Handles Your Personal Data
HUBUNGI PASUKAN PRIVASI

Reach Us About Your Privacy Rights

If you have a question about your data, want to request a copy of what we hold, or need to correct or delete any detail on your account, our privacy team is…

E-mel Privasi Send your data request or privacy question to our dedicated address. We acknowledge every e-mel within 24 hours and keep a full audit trail of your request from receipt to resolution.
Live Chat Our support team is available around the clock via live chat on 1b9.club. For privacy matters they escalate directly to the data team, so you do not need to repeat your query.
Borang Dalam Akaun Log in, head to Account Settings, and submit a privacy request through the built-in form. Your submission is time-stamped automatically and tracked until we close the request.
AMALAN KESELAMATAN DATA

How We Protect and Manage Your Data

Data security at 1b9 is built around layered controls — encryption in transit and at rest, session-level authentication for every account action, and strict internal access limits so only the teams that…

Penyulitan Data

All data moving between your device and 1b9.club is encrypted via TLS. Data stored on our servers — including account details and transaction references — is encrypted at rest so it cannot be read if isolated from the system.

Kuki dan Penjejakan

We use session cookies to keep you logged in and analytics cookies to understand how pages load on your device. You can adjust cookie preferences in your browser at any time; disabling analytics cookies does not affect your ability to deposit or withdraw.

Keselamatan Akaun

Every sign-in is verified against your registered device fingerprint. If we detect an unfamiliar device or location, we send a one-time code to your registered contact before granting access — protecting your account even if your password is compromised.

Tempoh Penyimpanan Data

We hold your account data for as long as your account is active and for a further period required by law after closure. Once the retention window closes, your data is permanently deleted from our live systems and backups on a rolling schedule.

Siapa yang Boleh Akses

Access to personal data inside 1b9 is role-restricted. Customer support can see your contact details and transaction history; only the compliance team can access identity-verification documents, and only with a logged reason for each access event.

Permintaan Perubahan Data

To correct, export, or delete your data, log in and use the privacy form under Account Settings, or contact us by e-mel. We confirm receipt immediately and complete every request within 14 days, providing written confirmation when the action is done.

Your Privacy Questions Answered

We put the most common data and privacy questions together here so you can find the answer without waiting for support. If your situation is not covered below, reach us through live chat or the in-account privacy form and we will respond within one business day.

We collect your name, e-mel address, phone number, date of birth, and the country you access from. During verification we also collect a copy of your identity document. Payment details like your Touch 'n Go or GrabPay reference are stored only as transaction identifiers, not full credentials.

Your data is used to maintain your account, process deposits and withdrawals through Touch 'n Go, GrabPay, Boost dan FPX, verify your identity when required by law, and send you account-related messages. We do not use your data for third-party advertising or sell it to any external party.

Yes. Log in, go to Account Settings, and submit a data-access request through the privacy form. Alternatively, e-mel our privacy team directly. We will compile and send you a copy of all data we hold within 14 calendar days of receiving your request.

Submit a deletion request via the in-account privacy form or by e-mel. Once we verify your identity, we delete your data from live systems within 14 days and from backup archives on the next scheduled purge cycle. We will confirm in writing when the deletion is complete.

We share data only with service providers who are contractually required to protect it — for example, payment processors for Touch 'n Go and FPX transactions, or identity-verification partners. We do not share your data with marketers, data brokers, or unaffiliated third parties.

We retain your account data for the period required by Malaysian law after account closure. Once that window passes, your details are permanently purged from both live databases and backup storage. You will receive a written confirmation when the retention period ends and deletion is complete.

Contact our privacy team immediately via live chat or e-mel. We will open an investigation, confirm receipt within 24 hours, and keep you updated at each step. If you remain unsatisfied, you have the right to escalate to the relevant Malaysian data-protection authority under the PDPA.

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